Terms and conditions of sale
Applicable law and forum:
The company Mas Maletas y Bolsos S.L. is responsible for the sale of the products offered on this portal.
The present purchase system is subject to the legislation in force in Spain (Civil Code, Commercial Code, Law 7/1996, of 15 January, on the regulation of retail trade, Law 7/1998, on general contracting conditions, Law 26/1984, General for the Defence of Consumers and Users, Royal Decree 1906/1999, of 17 December, on telephone and electronic contracting with general conditions and Law 34/2002, on Information Society Services and Electronic Commerce).
Intellectual and industrial property:
The contents hosted by jaslenshops.com are protected by current legislation on intellectual property. It is expressly forbidden to copy, modify, reproduce, download, transmit, distribute or transform the contents of the website without the prior authorisation of the owner of the corresponding rights or without being legally permitted to do so. Access does not presuppose the acquisition by users of property rights over the contents contained therein.
Responsibility for the operation of the page:
Mas Maletas y Bolsos S.L. will be able, when it considers it convenient, to carry out corrections, improvements or modifications in the information contained in the web page without this giving rise, nor right to any claim.
Mas Maletas y Bolsos S.L. is NOT responsible for damages of any nature that may arise from the availability and technical continuity of the operation of the page.
Important note: The colours shown in each of the articles should NOT be considered as exact, as they will depend on the configuration of your monitor, lighting conditions and other factors. However, as you will find in the guarantees section, you are covered by our total satisfaction guarantee, so if a product is not to your liking, due to colour deviations or for any other reason, you can order its return within the established period.
Force Majeure:
None of the contracting parties will have any responsibility for any type of failure due to a force majeure. The completion of the contract will be postponed until the termination of the force majeure situation.
Taxation:
Residents of the European Union.
The prices of the products on sale in our e-commerce shop include Value Added Tax (VAT).
Residents in non-EU countries.
Purchases made by individuals or legal entities resident in non-EU countries will be exempt from paying VAT.
For this purchase/shipping system and due to its tax regime, the geographical areas corresponding to the Canary Islands, Ceuta, Melilla and those considered as outermost regions of the EU are considered Extra-Community territories.
Shipping costs:
Orders will not be delivered to PO Boxes.
Delivery time:
Our current quality commitment contemplates that all confirmed orders must be shipped within a maximum of 48 working hours, except in cases where the committed shipping time is expressly indicated in the information of the article. For all purposes, confirmed orders will be considered to be those whose payment method is cash on delivery, or those which, being a transfer, have been checked.
In the event that stock is out of stock due to any incident, our customer service department will warn the customer of any delay, giving the possibility of cancelling the order or changing it.
Once the order is sent to the customer, delivery times will be in accordance with the conditions of the agreed parcel service if they are included, or selected, if they are destinations not agreed with any transport service.
Claims for undelivered orders:
Once the buyer has been informed after receiving an e-mail that his order has been sent, if after the indicated delivery times he does not receive the product, he can contact us again by telephone: 96 235 6629 (during office hours), or by e-mail to shop@jaslenshops.com, so that we can clarify the cause of the delay on the part of the transport company.
Returns:
In accordance with current legislation, the customer has 14 working days, counted from the date of receipt of the shipment, to communicate the return of the order and revoke the contract without penalty or need to indicate the reasons.
To make the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included if applicable. Once the goods have been received in our warehouses, and after checking the condition of the same, we will proceed to refund the amount in accordance with the method of payment made by the customer.
In all cases, before making your return, please contact jaslenshops.com, either via email by writing to shop@jaslenshops.com or by calling 96 235 6530, to receive the conformity of the same.
Returns must be made to our warehouses at the address:
MAS Maletas y Bolsos S.L.
Camino Belgida S/N. Poligono Nº1
46869, Atzeneta d'Albaida
Valencia (Spain)
Payment methods:
Mas Maletas y Bolsos S.L. facilitates to its customers the payment by bank transfer, Paypal account and credit/debit cards Visa, Mastercard or Visa Electron through the addonPayments gateway of the Caixabank Bank.
For payments by credit/debit card, we do not store any information about the cards, nor do we access them. All transactions are executed directly by Caixabank and the Addon Payments POS platform on its highly secure servers. Caixabank's Addon Payments POS is secure and a national benchmark in online transactions. It is approved according to the Secure Electronic Commerce (CES) protocols and is based on the 3D Secure system, also called ‘Verified by Visa’ in Visa, and ‘SecureCode’ in Mastercard.
3DSecure: Verified by Visa - SecureCode
In practice, 3D Secure means that we indicate our card number, expiry date and the graphic cryptogram to the Virtual POS of the online shop, but after having filled in this information, we will be redirected to the website of the card issuing bank, which will ask us for additional information known only to the card owner and the issuing bank. The information will be requested in accordance with the authorisation mechanism established by that bank and each bank is free to apply the one it deems appropriate.
Warranties:
Any product sold by Mas Maletas y Bolsos, S.L with a guarantee certificate is covered by a commercial guarantee free of charge for two years, provided that the conditions set out in this document are met.
The guarantee applies to new products and only covers any manufacturing and/or material defect.
Damage caused by misuse or neglect, accidents as well as wear and tear, scratches or damage caused by transport are excluded from the warranty. Exposure of the product to extreme temperatures, solvents, acids or water is also excluded from any type of warranty.
In the event of any incident covered by the guarantee, JASLENSHOPS will repair or replace the product, assuming the costs of collection/delivery.
All liability for compensation for damages is exempted.
In the event of any material/manufacturing defect detected once the warranty period has expired, as long as the parts to be replaced are available, repairs will be admitted at the customer's expense.
Service provider:
Mas Maletas y Bolsos S.L.
Avda. la feria 13, 2ºB
46860, Albaida
Valencia (Spain)
VAT NUMBER: B54458617
E-mail: shop@jaslenshops.com
Phone: 960 500 230
Inscr.R.M.de Alicante,T.3419,Libro 0,Folio 79,Hoja A-119445, Inscr.1